Terms and Conditions


50% Deposit and payment in full approximately 2-4 weeks before fixing at the Cemetery


Payment in Full on placement of order.

Cash or Personal Cheque, all major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment. All goods remain the property of the Hewstone Limited until paid for in full.

Returned cheques will incur a £15 charge to cover banking fees and administrative costs.

Privacy Policy  – We do not store credit card details nor do we share customer details with any 3rd parties

Additional fees

Hewstone Limited are not responsible for payment of any cemetery fees but will at the request of the client and or the cemetery authority make such payments and add the required amount plus vatwhere applicableto the final bill.  Any cemetery fees that are different to what we have advised will either be added to the final invoice or a refund issued.

(Please note that Hewstone Limited may add vat as required by law to any extra payments they pay to any third party at the customer’s request)

On Line Payment

No payment is taken from customer accounts until such time as a company representative has contacted you and confirmed order.  Quotes, Orders and invoices received by e-mail will contain a payment link if you wish to pay this on-line.

Cancellation Policy

Minimum 48 hours’ notice of cancellation required. Notification for instance, in person, via email, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a 10% (excluding VAT) charge to cover any subsequent administrative expenses.

Termination of Agreements and Refunds Policy

Both the Client and we have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services shall be refunded.

However, the cancellation/refund request of any monies paid is at the discretion of Management should the orders have been communicated to our suppliers, processes have been initiated to shipping them or material already received.

If you consider that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of us in writing so we can take appropriate action to resolve the matter.


The laws of England and Wales govern these terms and conditions. By accessing this website and using our services and/or buying our products; you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the Client and ourselves. You’re accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.